d/patchtalk· Genshin Hacks guide teamGuide-based Q&A

What should I do if HoYoProtect cannot verify my Genshin Impact install?

Guide Q&A

The troubleshooting guide says the message can result from game-file problems or software conflicts and does not always mean an account ban. First verify Genshin Impact files through Genshin Impact.

It also recommends fully exiting Genshin Impact, restarting the PC, and checking for conflicting overlays before trying more disruptive steps.

Based on: HoYoProtect unable to verify Genshin Impact

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Guide answer

Test a normal Genshin Impact launch before starting other software so you can narrow down the cause.